Do you want to know, all you need to know about the exclusive Platinum Yucatan Princess Hotel? We will answer all your frequently asked questions, so you won’t have any doubts! Discover all the details of our Only Adults hotel. If you want more information, write a comment. We will be happy to answer you!
The minimum age is 18.
Yes, we have a the disco called Salsa.
The ice is from sand and activated carbon filtered water with UV light and chlorine. We also have bottled water.
Every guest is important to us and we don’t discriminate for any reason, including gender or sexual preferences. Our policies behavior is for all our guests.
Your choice. They accept either gladly.
Every day we fumigate the complex with a safe repellent for our guests. Once your room is empty we also proceed to fumigate the room.
You can buy cigarettes at the resort’s gift shop.
The weather is hot, all year round.
No, it’s too far to walk. You must to take a taxi or the Princess shuttle service to Playa del Carmen.
300 pesos or $20usd to the city center.
No, there isn’t a casino, it’s a one night activity at La Plaza.
We can only suggest vendors from the resort.
Unfortunately Platinum Yucatan doesn’t offer any kind of transportation from the airport, so we suggest you book with http://princessmx.guidego.com/transfers/welcome/en-GB/.
If the weather allow us to party, it is on the beach, in case of rain we move it to La Plaza. Thursday’s night is our Caribbean night where you can enjoy a variety fish and seafood, most of the year we usually have a “lobster quiche”, but it depends on the availability.
You can get an up to date activities program on the facebook fan page or you can request it at the following e-mail address email@example.com, and can be used as a reference.
The spa is not included in the all inclusive package. The price of the water circuit is 430 pesos. You can have a 50% discount on your massage if you have one within the first 24 hours of arrival. You can email the spa and they will send you the Spa menu: firstname.lastname@example.org.
They are 150 meters away, so its a 7 minutes walk or you can take the train that leaves every 15 minutes at the next door Princess resort (Grand Riviera Princess).
No, you don’t. After 6:00 pm the lights costs 20 usd per hour.
We provide rackets and balls at the tennis courts but if you need them after 5:00 pm you must ask the reception team at the Grand Riviera Princess for the equipment. You will have to leave a deposit, but this will be returned to you when you finish your game and you have returned the equipment.
We have 2 golf practice holes and it’s included.
We have the La Plaza and lobby bar. Every afternoon there’s a stand where you can get coffee with alcohol. Yes, we do “Fire Coffee”, every night from 7:00 pm.
You can take any drinks from our bars to your room. You just can’t order them from room service.
Yes, there is. For men: long pants and shirts or t-shirts with sleeves and shoes.
For women: casual clothes and shoes or smart sandals
Anyone can reserve the canopies; however, if you are not a Platinum Deluxe guest you will have to pay 60 usd or 600 pesos.
The Chill Out restaurant at the next door resort must be paid for in cash. The Skylights Restaurant in the Platinum Yucatan Princess is the only restaurant that must be charged to your room. All the others -Rodeo, Aroma, Tao, Bruschetta and Buffet- are included.
Casual shorts are not allowed in the a la carte restaurants, but are allowed in the buffet, remember that you need to always wear a t-shirt.
The four a la carte restaurants and the Skylights Restaurant.
There is no charge for “restocking” and it is replenished once per day. There are charges if you want additional items prior to the daily restocking.
It’s included, and works 24/7 the menu is in your room.
Yes, the rooms have a safe. The internal measurements are: 46cm wide x 21.5cm high x 34cm deep.
There are bathrobes and slippers in the rooms. We also provide soap, body wash, shampoo/conditioner, lotion and bath salts.
Yes, we provide hair dryers for use during your stay.
In Mexico we use the parallel outlet that is standard in USA and CAN. We have 110 volts regulated in 60 cycles.
The Honeymoon Suites are located in the platinum building (#5), and they are the nearest rooms to the beach. The Honeymoon swim out rooms also have direct access to the swim up bar in the Platinum pool.
The welcome bottles are included: Vodka, rum and tequila (1/4 liter). If you need an extra bottle it costs 6 usd.
We don’t offer Ocean View. The Ocean is only a 5 minutes walk or less, from the hotel.
Building 1, 2 and 4 for quieter rooms. Building 3 for sunny rooms.
You can book through our official website: princess-hotels.com. You can check out our booking browser and choose: hotel, dates, number of rooms and people. You will find our online rates and our offers. If you don’t find what are you looking for, we will be pleased to assist you on the following email: email@example.com.
MyPrincess is our customer loyalty programme. Princess Hotels & Resorts have designed a free programme for our guests from all around the world. We want to thank you for the trust you have deposited in us.
This entry is also available in: Spanish